1. Terms & Conditions
Introduction
These Terms & Conditions govern the use of Hasten’s website and the purchase of our products. By accessing our website and making a purchase, you agree to these terms. If you do not agree, please refrain from using our website.
Use of the Website
- You must be at least 18 years old to make a purchase. If you are under 18, you must have the consent of a legal guardian.
- You agree to use the website lawfully and not engage in fraudulent activities including unauthorized access, data manipulation, or attempts to disrupt our services.
- Any misuse or violation of these terms may result in the suspension of your access to our website.
- Hasten reserves the right to modify or discontinue any aspect of the website without prior notice.
Orders & Payments
- All prices displayed on our website are in US Dollars and are subject to change without prior notice.
- Orders are subject to availability. If a product is out of stock, we will notify you and offer alternatives or a refund.
- We reserve the right to cancel or refuse orders at our discretion, including cases of pricing errors, stock unavailability, or suspected fraudulent transactions.
Liability Limitations
- Hasten is not liable for any indirect, incidental, or consequential damages related to product use, including loss of profits, personal injury, or property damage.
- We are not responsible for website downtime due to maintenance, technical failures, or cyberattacks.
- Our liability is limited to the amount paid for the product purchased.
2. Privacy Policy
Introduction
Hasten values your privacy and is committed to protecting your data. This policy outlines how we collect, use, and safeguard your information.
Information We Collect:
- Personal details such as your name, email, address, and payment information when placing an order.
- Technical data such as your IP address, browser type, and usage patterns on our website.
- Any communication between you and Hasten, including customer service inquiries.
- Cookies and tracking technologies to enhance your browsing experience.
How We Use Your Information
- To process and fulfill your orders efficiently.
- To improve our products, services, and website functionality.
- To communicate updates, promotions, and special offers (if you opt-in).
- To prevent fraud and enhance security measures.
Security Measures
- We implement industry-standard encryption, firewalls, and secure payment gateways to protect your data.
- Users are responsible for maintaining the confidentiality of their account credentials.
- In case of a data breach, affected users will be notified immediately.
3. Return & Refund Policy
Returns
- Products can be returned within 7 days of purchase if unused, in original packaging, and accompanied by a receipt.
- Customers must notify us via Phone before returning a product and receive a return authorization code.
- We reserve the right to refuse returns that do not meet these conditions.
- Custom-made or personalized items are non-returnable unless defective.
Refunds
- Refunds are processed within 7-10 business days after receiving and inspecting the returned item..
- Refunds will be issued via the original payment method.
Exchanges
- If you receive a defective or damaged product, you may request an exchange within 7 days.
- Exchanges are subject to stock availability.
- If the requested exchange item is unavailable, a refund or store credit will be provided.
4. Delivery Policy
Processing & Delivery
- Orders are processed within 3-4 business days (excluding weekends and holidays).
- Estimated Delivery times vary depending on the destination and shipping method selected at checkout.
- Once an order is Delivered, customers will receive a tracking number via email.
- Customers are responsible for providing accurate delivery addresses.
- Hasten is not responsible for misdelivered orders due to incorrect addresses.
Delivery Costs
- Delivery fees are calculated at checkout based on destination and package weight.
- Free Delivery may be available for orders above a certain value.
5. Warranty & Product Guarantee
Warranty Coverage
- All Hasten products come with a 1-month warranty covering manufacturing defects.
- The warranty does not cover damage caused by improper use, accidental breakage, or normal wear and tear.
- Customers must provide proof of purchase to claim warranty services.
- If a product is found defective within the warranty period, we will repair or replace it at no additional cost.
Claim Process
- To file a warranty claim, contact us with a detailed description and images of the defective product.
- Claims must be submitted within the warranty period.
- If the product cannot be repaired or replaced, store credit or a refund will be issued.
6. Intellectual Property Rights
Brand Protection
- Hasten’s name, logo, product designs, and website content are the intellectual property of our company.
- Unauthorized use, reproduction, or modification of our branding, images, or content is strictly prohibited.
7. Legal Action
- Any violation of our intellectual property rights may result in legal action.
